It has 565 inpatient beds, a 24-hour A&E, maternity and children’s departments, and a range of other services. One person told us that their experience had been, "Not as good this time", in comparison to having previous children at the hospital. The team included compliance inspectors, a compliance manager, analysts and a professional clinical advisor. SIs were investigated, had an action plan and lesson learnt identified. We spent time on two wards caring for older people and spoke to a number of people and their visitors who all reported they had been treated with dignity and respect. ï¿½Never eventsï¿½ are defined by the NHS National Patient Safety Agency (NPSA) as ï¿½Serious, largely preventable, patient safety incidents that should not occur if the available preventative measures have been implemented.ï¿½. People we spoke to said, "The staff are friendly enough", "All very nice", and "always offering help". Staff were positive about the teams they worked with and their immediate line managers.
Ensure the environment in all clinical areas complies with national guidance and promotes privacy and dignity. Some patients felt they had received good care and that the nurses were friendly and caring. Simply enter TravelStay promotional code: MAYDAY UNIVERSITY HOSPITAL-4 Subject to deposit value of £16.00 or higher. The NHS is facing unprecedented demand as a service.
The hospital …
Whereas another person told us, "They are looking after me wellï¿½ and "itï¿½s good".
We found systems for reporting and learning incidents were not always effective. However one "Just a Minute" (JAM) - feedback cards available for people to complete - for the postnatal ward stated, "Postnatal care on readmission has been good. The perception of many people was that there were not enough staff and they told us ï¿½staff are constantly busyï¿½, there never seems to be enough of themï¿½ and ï¿½the nurses seem to be able to cope most days but you can see that theyï¿½re stretchedï¿½. The individual nutritional needs of patients in ward areas and the Emergency Department were considered and acted upon. Improve the experiences of women being cared for on the gynaecology ward after a pregnancy loss. Most had not been provided with written information about the wards they were on. Nigel Acheson Deputy Chief Inspector of Hospitals (London and South England). Many of the welcome changes at Croydon have been driven by the Chief Executive and the new team.
However, we did find evidence that peopleï¿½s needs were not always being met in a way that was safe and effective. During our visit to Croydon University Hospital maternity unit we spoke to patients and their relatives about their experiences of receiving care. Croydon University Hospital Requires improvement. Investigations in the majority of instances had been undertaken in an open and transparent manner. There were blockages in the discharge of surgical patients due to lack of rehabilitation beds in the community. On balance, the people we spoke to were generally positive about the care that they received at Croydon University Hospital although the majority also made comments about how busy or overstretched staff were. The trust reported that over the last 12 months for the period April 2017 to March 2018 the number was 9,646. In the emergency department patients could not always access the service when they needed it and the trust was not always meeting the national standards for waiting times. Those people who were important to the patient were involved in their care where wished. During our visit on 5 October we received more mixed views from people about their care. Staff respected decisions and choices, and were supportive of varying cultures, backgrounds and faiths. We spoke with 21 members of staff including nurses, allied health professionals and ward support staff. We reviewed the services within the Emergency Department (ED) and the Acute Medical Unit (AMU) of Croydon University Hospital. We made an unannounced visit to Croydon University Hospital on 22 November 2011 and spoke to people in Accident and Emergency (A&E), Queens 2, Wandle 3, Purley 3, Heathfield 2, and Rupert Bear wards. The NPSA PEAT scores for privacy and dignity for sleeping accommodation and toilets and bathrooms were rated much better than expected for Mayday University Hospital, and similar to expected for privacy. We reported this to the ward managers and we were assured that it would be addressed. Throughout the hospital we observed patients being cared for in a kind and respectful way. Staff were not always using best practice guidance and monitoring the effectiveness of care and treatment. We did not speak to people who used this service as part of this review. During our inspection we saw several examples of good care and all of the people that we spoke with told us that they had been very happy with the treatment that they had received. A team of inspectors, with the professional clinical advisor spent a day in the hospitals operating theatre suite.
We judged that the skills and expertise of staff was not always sufficient to meet peopleï¿½s needs and keep them safe. We looked at a sample of records including care plans and staff training records. The OPE programme is supporting a number of schemes that involve the release of NHS land for residential development. She made the delivery very easy.
Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005. The trust employs around 3,500 staff and has a budget of £244 million.
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