They have replaced the “glass” - but I had to pay about £7 in postage. They didn’t ask me to get the proof of purchase from the person who purchased it for me. I went back to them, the lady working there inspected it, and the woman told me she needed to put a new one on, but didn't have any. AVOID AT ALL COSTS - 85% negative reviews. The HD trademark is licensed from NLU Products, L.L.C. Click on your registered product that want to process a replacement. Then they want another $8 to replace it less than a month later. Zagg Replacement cover ZAGG, iFrogz, InvisibleShield, BRAVEN, and Mophie-branded products. International Customers: Please make sure you are on the correct website for your country or region when registering your product or attempting to make a warranty claim. Charged my cc but no protector. How do I make a warranty claim for my Product. I went to the ZAGG kiosk in the mall to have it put on. My phone was to big for the case. You can find the "Select a region" drop-down near the bottom of the website. Click the link below to find a store! We make it simple and easy for you to make a warranty claim. My grandmother passed from covid last month. I purchase a 12.9 inch iPad Pro; the ZAGG Box says “FOR ALL MODELS 12.9 inch iPad Pro”. I do not recommend this ZAGG, instead buy different brand online with good deal (1 to 3 pack) and don't relay on lifetime warranty. I said it’s ok grandma I will save up and get a new iPad. Furthermore, Zagg.com additionally gives the guarantee for their items. This was a waste of my money!! In-store replacement options: Did you know you can get a replacement at participating franchise locations? After they had my card number, they requested that I return the defective charger at my expense, otherwise they would bill my credit card for the full retail price. We make it simple and easy for you to make a warranty claim. So I called customer service and explain to them they ask for pictures I send them pictures I send them pictures with the iPad Pro in the K showing that it doesn’t fit the box everything. When the replacement came, I followed the instructions from the Zagg company on how to return the damaged item. Address: shop 118, Tyger Valley Centre, Corner Willie Van Schoor Avenue and, 1 Bill Bezuidenhout Ave, Bellville, Cape Town, 7530, South Africa City: State: Zip: Phone: +27 21 914 2910 Then select 'Product Options' and click on 'Warranty Replacement'. Three weeks later, they finally got a new one in. 1. After about a month, a corner of the guard started to come up so I followed the instructions on Zagg.com to get a replacement. Note: If you have purchased your ZAGG product on ZAGG.com you DO NOT need to register the product; your order number will be used for replacement purposes. The install warranty was for two weeks. So I called customer service and explain to them they ask for pictures I send them pictures I send them pictures with the iPad Pro in the Case showing and it doesn’t fit. International Customers: Please make sure you are on the correct website for your country or region when registering your product or attempting to make a warranty claim. I MUST BE GULLIBLE AS WELL AS PLAIN STUPID.I will not be claiming on the warranty as I am not funding such a deceptive fraudulent company as this. In fact, they want me to keep paying for another cover, even after trying to email and explain the problems. I cannot believe how poor this product is. Don’t waste your money. My grandmother purchased me a case from them. I couldn’t be more upset with the way ZAGG handles things. We make it simple and easy for you to make a warranty claim. One of their employees is racist and made racist statements to me. If you do not see the registered product, in the list, please be sure to have registered your product. For a gadget that cost only $45, I would have paid more than $30 in order to exchange it under warranty! £7.99 minimum shipping for warranty replacements. I am told that this is what the third party shipping company charges Zagg to post one phone screen protector...at no profit to them. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by ZAGG Inc is under license. I received a replacement screen for my phone directly from ZAGG. I notified ZAGG the day after I received my order. Like other people who bought this item, it cost $8 to replace the warranty glass to have it shipped to you and then they send you to a store that is suppose to support the warranty who wants $10.00+ to take off the old glass and add the new glass and the kicker is, they won't guarantee it will work.Product sucks and so does the warranty. So if there product fails and your phones screen still cracks with the shield installed they will not cover anything. What a pointless pos product. I tried to strighten it. I will not purchase another Zagg screen protector and cannot recommend them to anyone. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by ZAGG Inc is under license. I want to give 0 rating due to warranty scamming and charging high initially by marketing it as lifetime warranty.
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